KeepsCounselThis policy explains how KeepsCounsel uses personal information.
1. Who we are
KeepsCounsel is owned and operated by Lux Actuaries Management and Holding FZ LLE. In this policy, “we”, “us”, and “our” mean that firm.
2. Information we collect
Account information
We use your email address and account details to create and protect your account. You can sign up or sign in with a password or with Google. If you use Google, Google sends us the information needed to identify your account. We do not receive your Google password.
Knowledge and conversations
You can give KeepsCounsel information about your life and relationships. This information can include details about other people. In Durable mode, selected information can become part of your knowledge bundle. Session-only messages are not added to that bundle.
Payments and service use
We keep the information needed to manage your plan, trial, subscription status, and service use. Our payment provider processes your card details. We do not store your full card number.
Technical information
We and our service providers can process device, browser, network, security, and error information. We use this information to run and protect the service.
3. How we use information
We use information to provide the service and manage accounts and payments. We use it to create and restore knowledge bundles, answer requests, prevent misuse, solve problems, and meet legal duties. We do not sell your personal knowledge. We do not use it for behavioural advertising.
4. AI services
When you ask for an AI response, we send your prompt and relevant knowledge to the AI service used for your account. That service processes the information under its own terms and privacy policy. If you connect your own AI account, you are also responsible for that account.
5. When we share information
We share information with service providers only when they need it to do their agreed work. We can also share information to meet the law, protect people or rights, complete a business transfer, or follow your instructions.
6. Storage and security
We encrypt each hosted knowledge bundle before we store it. We decrypt it only when the service needs it for your account. This is encryption at rest. It is not end-to-end encryption. Authorised systems must process your bundle to provide the service.
We also use access controls and other security measures. No online service is completely secure. Please protect your account and tell us if you suspect unauthorised access.
7. Retention and deletion
We keep information while your account is active and for as long as we need it for the service, security, payment records, disputes, and legal duties. Earlier bundle versions and backups can remain for a limited period after you change or delete current information.
You can request access, correction, export, or deletion. We can ask you to confirm your identity. Some records can remain when the law requires this or when they are needed for security, fraud prevention, payment records, or legal claims.
8. Your choices and rights
You can choose Durable or Session-only use, manage your AI connection, download your bundle when available, and cancel your subscription. Your local law can also give you rights over your personal information and the right to complain to a regulator.
9. Information about other people
Only add information about another person when you have a proper reason to do so. Do not add unnecessary sensitive information. KeepsCounsel records your perspective. It is not an objective record about another person.
10. Children
KeepsCounsel is for people who are at least 18 years old. Contact us if you believe that a child has given us personal information.
11. Changes and contact
We can update this policy when the service or the law changes. We will publish the new version and effective date. For privacy questions or requests, email privacy@keepscounsel.com.